Greeneville, Tenn. – Beginning Monday, March 23, 2020, and following Centers for Disease Control and Prevention (CDC) guidance, Apex Bank will expand drive-thru services and mobile technology for customers. This decision was made to ensure the safety and well-being of our valued customers and team members in light of the unfolding Coronavirus (COVID-19) situation.
Drive-thru service will be available at all six regional offices and will operate Monday through Thursday 8:00 am to 5:00 pm, and Friday 8:00 AM – 6:00 PM. The Andrew Johnson Highway location will operate drive-thru hours Saturday 9:00 AM – 12:00 noon. Customers can make an appointment to visit office lobbies.
“The health and well-being of our customers and team members is our top priority,” said Jerome Julian, Apex Bank’s East Tennessee Community President. “We are following government recommendations and acting in accordance with health guidance from the CDC, WHO, and other authorities regarding the spread of the novel Coronavirus.”
Apex Bank will continue to deliver full banking services by drive-thru access at all six local offices throughout Greene and Hawkins Counties. Each bank office will accept meetings with customers by appointment only.
The Apex Bank team also reminds customers that they can bank virtually anywhere, anytime with Apex Bank’s mobile banking app and online at www.apexbank.com.
“We are learning that during this time of uncertainty, technology is a great resource. We ask our customers to go ahead and sign up for this convenient service by enrolling for online and mobile banking on our website,” said Julian. “Should you need any banking assistance during this time, call a team member at the office nearest you. Our teams will continue to be available and ready to assist you.”
Telephone numbers for all six of regional locations are listed online at www.apexbank.com or customers can call (888) 8MY-APEX.
Additionally, Apex Bank reminds the community to please use caution when accessing emails, as there have been reports of Coronavirus-related phishing emails. Always be aware of e-mails asking you to download programs and do not respond to any e-mail asking you to update your personal information online or through the phone. Apex Bank will never ask you for personal information through e-mail such as account numbers and or passwords.
“We will continue to address the needs of our customers and team members through established protocols,” said Julian. “Our team will continue to communicate any changes to our service offerings via our website and social media channels.”
For press inquiries please email firstname.lastname@example.org. Apex Bank is a member of the FDIC.